Cancellation Policy
1. Cancellation charges for Tour Packages
If the Tour is cancelled for any reason what-so-ever, including cases of voluntary cancellation by the User,
the cancellation charges in the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:
Time period in which the cancellation is made |
Charges |
30 days or more, prior to departure |
Booking fees |
Between 29 and 15 days of departure |
50% of Tour Cost |
Between 14 and 8 days of departure |
75% of Tour Cost |
Within 7days prior to date of departure, or no-show for any reason what-so-ever |
100% of Tour Cost |
2. Payment of the Tour Cost
(i) Payment shall be made as per the payment schedule provided on the quotation, Email or any other documented information as informed at the time of booking.
(ii) Payment can be made online.
3. Refunds
(i) Rentbus is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the
User is entitled for a refund is subject to Rentbus receiving the amount from the said service provider. User acknowledges that Rentbus shall not be held liable for any delay in
refund or non-refund of the amount from the respective service provider or Independent Contractors of Rentbus. In such events the User shall directly approach the service provider
for any claims.
(ii) In case the User makes any changes in their accommodation while on the Tour, Rentbus shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
(iii) In the event of any delay in the refund beyond the period specified herein, the entire liability of Rentbus shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.
4. Cancellation charges/refund for vendor vehicle
Cancellation of bookings can be done either through the User’s login in the Rentbus website or by calling on the Mobile number.
Any cancellation is subject to such cancellation charges as mentioned on the booking details
Refund amount will transferred between 3-5 working days.